Starbucks Coffee Company senior manager, Brand Communications - Seattle, WA in Seattle, Washington

Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

  • Develops strategic communications plans for client groups, manages execution, and measures results. Organizes the execution of tactical communications plans and global integration programs with staff.

  • Leads cross-functional alignment and global integration of communications strategies.

  • Plans and manages department processes and practices to ensure that programs are aligned with company business goals and objectives.

  • Prepares, communicates and educates client groups and team on communications strategies within the organization.

  • Defines and communicates processes for improving business planning, cross-functional communication, work integration, and teamwork between partners from cross-functional departments. Manages relationship with internal and external groups to develop overall strategies and processes for completing work.

  • Recommends communication budgets and timelines. Determines distribution of budget to tactical projects and PR campaigns and is accountable for meeting budget and timing targets.

  • Develops and documents communications strategies with other Public Affairs teams, PR agencies, business partners and cross-functional departments to meet business objectives.

  • Presents communications strategies, execution details and performance results to leadership and other departments.

  • Ensures compliance to brand standards. Trains global business and agency partners on communications tools.

  • Challenges and inspires partners to achieve business results.

  • Conducts and ensures the completion of performance reviews.

  • Ensures partners adhere to legal and operational compliance requirements.

  • Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions.

  • Provides coaching, direction and leadership support to team members in order to achieve partner, business and customer results.

Summary of Experience - you have clearly demonstrated experience in:

  • Media strategy development (5-7 years)

  • Narrative development for large, multinational companies (5-7 years)

  • Communications planning and management (5-7 years)

  • Relationship management with external agencies, vendors or business partners (5-7 years)

  • Relationship management, leading, organizing, inspiring cross-functional teams/groups (5-7 years)

  • Strong written and verbal presentation skills (min. 7 years)

  • Bachelor’s degree, preferably in Communications, writing or similar degree

  • Mastery of Microsoft Word and PowerPoint; as well as working knowledge of Microsoft Sharepoint and major social media platforms (e.g., Facebook, Twitter, Instagram, more); preferred

Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.