Starbucks Coffee Company director, Customer & People Analytics - Seattle, WA in Seattle, Washington

Summary of Experience

  • Years in people or customer analytics (or related field) -- Minimum 10 Year’s Experience

  • Years managing teams -- Minimum 4 years experience

Basic Qualifications

  • Education: PhD or advanced degree in quantitative discipline - Stats, Math, Comp Sci, Engineering, Econ, Quantitative Social Science, Psychology, or similar discipline

Required Knowledge, Skills and Abilities

  • Ability to meet both the tactical needs of the team and provide the strategic vision necessary to move the team forward, and get maximum impact from analyses

  • Deep technical, analytical and conceptual thinking, and analytics innovation

  • Mastery of business applications and advanced analytics particularly using people data

  • Comprehensive proficiency across an array of statistical techniques (regression, tree models, survival analysis, cluster analysis, forecasting, anomaly detection, association rules, etc.)

  • Proficiency with database systems (SQL, Oracle), preferred

  • Deep HR/people analytics experience, preferred

  • Proficiency across one or more analytic languages (R, SPSS, SAS, etc.)

  • Retail experience, preferred

Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.