Starbucks Coffee Company senior systems analyst - Workforce Management, Starbucks Technology - Seattle, WA in Seattle, Washington

Summary of Experience

  • Solution design, testing, and implementation experience (7 years)

  • Application and system configuration experience (6 years)

  • Production support, system maintenance, upgrades and enhancement delivery experience (6 years)

  • End user support and documentation experience, (4 years)

  • IT Project experience as project resource or lead (2 years)

Required Knowledge, Skills and Abilities

  • Ability to identify/define technology solutions to deliver required business capabilities

  • Knowledge/skill to objectively assess benefits, costs, and viability of proposed solution options

  • Ability to design and deploy highly reliable and scalable global technology solutions

  • Ability to develop clear, thorough design specifications that drive effective solution development

  • Ability to define and execute appropriate test scenarios to validate system solutions

  • Strong analytical and problem-solving skills

  • Ability to effectively utilize available tools and resources (internal and external) to resolve issues

  • Intermediate skills in Microsoft Office applications such as Word, Excel, Visio, and Project

  • Knowledge of SQL and ability to utilize ad hoc query tools to troubleshoot system issues

  • Ability to influence and coordinate the efforts of others

  • Ability to coach/mentor less-experienced analysts

  • Ability to work effectively in self-directed manner

  • Strong oral and written communication skills enabling the persuasive presentation of proposed solutions and the delivery of effective end-user training

  • Ability to collaborate and drive consensus across a diverse group of customers with conflicting priorities

Preferred Knowledge, Skills and Abilities

  • Experience with industry leading WFM systems such as Kronos, JDA & Dayforce (3 years)

Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.