Starbucks Coffee Company senior scrum master, Store Development, Starbucks Technology – Seattle, WA in Seattle, Washington

Summary of Experience

  • Experience as a scrum master in an IT or software development setting (5 years)

Basic Qualifications

  • Minimum of five years’ experience as a scrum master in an IT or software development setting.

  • Scrum Master Certification required.

  • Experience leading Agile scrum teams on complex, integrated platforms preferred.

  • Bachelor’s Degree required; Master’s Degree in Information Systems, Computer Science, Business

  • Administration, or Management preferred.

  • Product Owner and SAFe Certifications are a plus.

Required Knowledge, Skills and Abilities

  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.

Leadership and Communication:

  • Leads by example – with confidence, a positive attitude, patience, honesty and integrity, and a strong sense of commitment.

  • Ability to ‘read the room’, to know what is possible and what is not, and to know how to navigate strategic planning discussions and scrum ceremonies efficiently and effectively.

  • Deeply collaborative leadership style.

  • Ability to engage in difficult conversations that result in positive, actionable outcomes.

  • Ability to navigate complex and diverse landscapes effectively.

  • Seeks and provides honest, transparent feedback.

  • Ability to build and lead high-performing project teams.

  • Ability to set expectations and hold individuals and team members accountable to their commitments.

  • Drives decision-making that favours compromise and alignment over consensus-building.

  • Good facilitation skills; ability to adapt approach to different types of engagements.

  • Good written and verbal communication.

Acumen and Learning Agility:

  • Deep understand of Agile scrum and other Agile methodologies.

  • Proven success and experience with transitioning teams from waterfall to scrum in an enterprise IT environment.

  • Deep knowledge and appreciation of Agile practices and principles, principally scrum, and experience advocating these practices and principles across cross-functional organizations.

  • Clear understanding of IT program and portfolio management practices.

  • Clear understanding of standards and practices for IT project lifecycle management activities and deliverables.

  • Clear understanding of the technical activities executed in an IT project, including: (1) solution analysis and design; (2) enterprise, solution, and infrastructure architecture; (3) systems integration; (4) data conversion and migration; (5) environment management and build processes; and (6) deployment planning and execution.

  • Clear expertise in at least one industry standard Agile-scrum tool.

  • Advanced skills in the MS Office Product Suite, particularly Word, Excel, and PowerPoint.

Core Competencies

Puts the Customer First: Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.

Works Well with Others: Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.

Leads Courageously: Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

Develops Continuously: Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.

Achieves Results: Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.

Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.