Starbucks Coffee Company program manager, Starbucks Technology - Seattle, WA in Seattle, Washington

Summary of Experience Years

  • Experience as a senior project manager in IT or a software development setting3+ Experience working in IT or a software development setting.5 Basic Qualifications

  • Minimum of three years’ experience as a senior project manager in IT or a software development setting; must have at least five years overall experience working in IT or a software development setting.

  • Experience using Agile methods and working on complex, integrated platforms required.

  • Bachelor’s Degree required; Master’s Degree in Information Systems, Computer Science, Business Administration, or Management preferred.

  • PMP, PgMP, and Scrum Master Certifications are a plus.

Required Knowledge, Skills and Abilities

  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.

Leadership and Communication:

  • Leads by example – with confidence, a positive attitude, patience, honesty and integrity, and a strong sense of commitment.

  • Ability to ‘read the room’, to know what is possible and what is not, and to know how to navigate program and project engagements efficiently and effectively.

  • Ability to engage in difficult conversations that result in positive, actionable outcomes.

  • Ability to navigate complex and diverse landscapes effectively.

  • Seeks and provides honest, transparent feedback.

  • Ability to build and lead high-performing project teams.

  • Ability to set expectations and hold individuals and team members accountable to their commitments.

  • Drives decision-making that favours compromise and alignment over consensus-building.

  • Good facilitation skills; ability to adapt approach to different types of engagements.

  • Good written and verbal communication.

Acumen and Learning Agility:

  • Deep understanding of IT program and portfolio management practices.

  • Expert-level knowledge of standards and practices for IT project lifecycle management activities and deliverables.

  • Clear understanding of project technical activities, including: (1) solution analysis and design; (2) enterprise, solution, and infrastructure architecture; (3) systems integration; (4) data conversion and migration; (5) environment management and build processes; and (6) deployment planning and execution.

  • Expertise in MS Project (Project Server) and at least one program portfolio management tool, such as MS Project Portfolio Management (PPM).

  • Advanced skills in the MS Office Product Suite, particularly Word, Excel, and PowerPoint.

Job Scope

  • Annual Managed Expenses$20,000,000

Core Competencies

  • Puts the Customer First: Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.

  • Works Well with Others: Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.

  • Leads Courageously: Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

  • Develops Continuously: Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.

  • Achieves Results: Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.

Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.