Starbucks Coffee Company program manager, analytics, Business Strategy- Seattle, WA in Seattle, Washington

Summary of Experience

  • Led marketing, technology, and operations teams through the establishment of Customer/Digital Analytics transformation efforts globally8 years

  • Application of industry-based agile development, project management methodologies and tools through entire software development lifecycle5 years

  • Experience utilizing industry-standard Agile tools (e.g. Jira, Rally, VersionOne)3 years

  • General business experience in large, matrixed organizations8 years

  • Managing enterprise, complex large-scale business or information technology projects8 years

  • Requirements gathering and analysis (both waterfall & Agile user stories)8 years

  • Working with end-users to define work flows and integrate business processes and technology into effective business solutions8 years

  • Mentoring other projects managers in program and project management6 years

  • Systems and process analysis, design and deployment6 years

Required Knowledge, Skills and Abilities

  • Direct experience or strong understanding of concepts related to data science and analytics (e.g. machine learning, statistical inference, experimental design, etc)

  • Experience implementing Marketing Technologies and data platforms such as Google Analytics, Google Tag Manager, Apptemize, R or SAS, Microsoft Azure & ML, and/or Scala

  • Direct experience or strong understanding of data science and BI tools and big data technologies and languages (e.g. Tableau, D3, Python/R/Spark, Hadoop, SAS, etc)

  • Ability to communicate analysis findings, insights, and recommendations to stakeholders of varying titles and analytic expertise through clear, concise language

  • Experience with agile methodology

  • Balanced business/technical background:

  • Sufficient level of technical background to provide highly-credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues

  • Ability to provide leadership to business analysts and collaborate with customers and develop strategies and solutions of high business value

  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

  • Ability to establish cross-functional, collaborative relationships with business and technology partners

  • Strong organization and planning skills

  • Strong presentation skills

  • Strong financial acumen

  • Ability to balance multiple priorities and meet deadlines

  • Ability to influence others

  • Must be able to work in a matrix environment; able to collaborate effectively cross functionally

  • Strong cross-functional and team leadership

  • Strong interpersonal skills

  • Ability to communicate clearly and concisely, both orally and in writing

  • Ability to work both independently and as a part of a team

  • Strong problem-solving abilities

  • Strong analytical and technical skills; comfortable with syndicated data

  • Functions effectively with ambiguity

Core Competencies

  • Customer Focus: Delivers legendary service that meets and exceeds all customers' expectations

  • Ethics and Integrity: Adheres to Starbucks values, beliefs and principles during good and bad times

  • Composure: Remains calm, maintains perspective and response in a professional manner when faced with tough situations

  • Personal Learning: Takes personal responsibility for the continuous learning of new knowledge, skills, and experiences

  • Dealing with Ambiguity: Able to successfully function during times of uncertainty and changing priorities

  • Decision-Making: Makes timely and quality decisions based on a mixture of analysis, wisdom, experience, and judgment

  • Interpersonal Savvy: Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks

  • Results Oriented: Gets results and achieves goals

Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans, & individuals with disabilities. Starbucks will consider for employment, qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.