Starbucks Coffee Company lead site reliability engineer, Starbucks Technology - Seattle, WA in Seattle, Washington

Required Knowledge, Skills, and Abilities:

  • Experience working in a high capacity, highly scalable mission-critical web serving environment

  • Proven ability to participate with other functional teams in systems integration and design including writing operational specifications, test plans and requirements management with attention to detail

  • UNIX/LINUX and Windows and server experience, including expertise in system installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures

  • Web (IIS, Apache), .Net & Java application (Tomcat, Jboss, etc) server expertise including installation, administration, configuration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures

  • Experience in at least two relevant scripting or programming languages (Ruby, Perl, Python, Shell, PowerShell, etc.)

  • Experience with Configuration Management platforms (Chef, Ansible, CFEngine, Puppet, etc.)

  • Database Administration – setup, configuration and basic database troubleshooting skills

  • Understanding of internet standards such as HTTP, DNS, FTP, SSH, HTML, XML, JDBC, ODBC, SNMP and other protocols

  • Understanding of high availability hardware and database systems design and implementation including cluster management, redundancy and failover testing

  • Knowledge of storage systems (SAN, NAS, RAID Array, etc)

  • Experience hardening and maintaining secure systems (Safe Harbor or PCI experience a plus!)

  • Network hardware architecting experience with load balancing equipment, switches, routers, and network troubleshooting

  • Ability to produce system documentation, including writing requirements, operational specifications, system architecture, test plans and as-built documentation, all with attention to detail

  • Experience working with ITIL and Service Management best practices is a plus.

  • Ability to build strong relationships and influence others across the organization

  • Demonstrated knowledge of agile project methodologies

  • 7+ years experience designing, supporting and deploying Internet-based products or services

  • 5+ years operating complex, large-scale Enterprise guest-facing Applications or web sites

  • 2+ years leading project or functional teams

Core Competencies:

Puts the Customer First: Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.

Works Well with Others: Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.

Leads Courageously: Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

Develops Continuously: Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.

Achieves Results: Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.


All Starbucks Job Descriptions are confidential and proprietary, and are to be handled in accordance with the Starbucks Standards of Business Conduct. Accordingly, job descriptions cannot be shared with individuals outside of the company without the written permission of the director Compensation, Starbucks Coffee Company.

Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.