Starbucks Coffee Company enterprise help desk analyst II, Starbucks Technology - Seattle, WA in Seattle, Washington

Basic Qualifications

Basic qualifications for this role are

  • Experience in a call centerorcustomersupportenvironmentsupportingvarioushardware andsoftwareproblems

  • Advanced technical skills with multiple hardware/software platforms

  • Ability to work with analysts/users with varying technical skills

  • Proven ability to coachandtrain others

  • Critical thinking skills and sound decision making

Required Knowledge, Skills and Abilities

  • Abilitytocommunicateclearlyandconcisely,bothorallyandinwriting

  • Abilitytoworkbothindependentlyandaspartofa team

  • Ability to provide legendary customer service

  • Abilitytofollowdetailedprocedures/processes

  • Abilitytoprioritizemultipletasksina fast-pacedenvironment, with a sense of urgency

  • Intermediatetoadvancedproblemdiagnosisandtroubleshootingskills

  • Ability to exercise sound judgement, show initiative, and effectively use resources

  • Ability to receive/deliver feedback to/from multiple audiences

Core Competencies

  • Customer Focus: Deliverslegendaryservicethatmeetsandexceedsallcustomers'expectations

  • Ethics and Integrity: AdherestoStarbucksvalues,beliefsandprinciplesduringgoodandbadtimes

  • Composure: Remainscalm,maintainsperspectiveandrespondsinaprofessionalmannerwhenfacedwithtoughsituations

  • Personal Learning: Takespersonalresponsibilityforthecontinuouslearningofnewknowledge,skillsandexperiences

  • Dealing with Ambiguity: Abletosuccessfullyfunctionduringtimesofuncertaintyandchangingpriorities

  • Decision-Making: Makestimelyandqualitydecisionsbasedonamixtureofanalysis,wisdom,experienceandjudgment

  • Interpersonal Savvy: Buildseffectiverelationshipswithallpeople;up,downandsideways,insideandoutsideofStarbucks

  • Results Oriented: Getsresultsandachievesgoals

Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.