Starbucks Coffee Company team lead - teavana - Store# 28367, Teavana - Reston Town Center in Reston, Virginia
Summary of Experience:
Previous retail experience (1 year)
Experience selling (1 year)
Experience leading and coaching teams (6 months – 1 year)
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
Six (6) months or more of experience in a position that required constant interacting with and fulfilling the requests of customers
Comply with, coach and model a dress code that prohibits certain materials and styles, such as denim and sleeveless tops
Prepare beverages to standard recipes or customized for customers, such as recipe changes such as temperature, quantity of ingredients or substituted ingredients
Available to perform many different tasks within the store during each shift
Six (6) months or more of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
Perform, coach and model in a role that requires the use of specific sales techniques
Minimum of 18 years of age or older team lead, sales & operations
Required Knowledge, Skills and Abilities:
Ability to create a positive work environment.
Ability to demonstrate excellent customer service.
Demonstrates ability to sell and increase sales in a retail environment.
Demonstrates ability to prioritize and handle multiple tasks with a sense of urgency.
Ability to communicate effectively under pressure.
Ability to lead teams and effectively delegate.
Ability to listen to feedback and take constructive action toward improvement.
Demonstrates ability to follow up on assigned tasks.
Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.